Clindr child safety standards

Zero tolerance

Clindr has zero tolerance for child sexual abuse and exploitation (CSAE) and for child sexual abuse material (CSAM). The following is prohibited anywhere in the app (profiles, photos, profile phrases and messages):

• Sharing, requesting, saving or linking to child sexual abuse material (CSAM): photos, videos or computer-generated images.
• Sexualising anyone under 18, in images or in text.
• Contacting a child to gain their trust for sexual purposes (grooming).
• Blackmailing a child to get sexual images or sexual contact (sextortion).
• Trying to meet a child for sexual purposes, or helping someone else do so.
• Any form of trafficking or sexual exploitation of children.

Adults only (18+)

Clindr is only for people aged 18 or over. This is how we enforce it:

• To create an account you must tick a required box confirming that you are 18 or over. Without it, the account is not created.
• When you complete your profile you enter your age, and the app does not accept an age under 18.
• A profile only appears in Discover once a member of our team approves the verification of its colegiado number.
• Profile photos and profile phrases are reviewed by a member of our team before other people can see them.
• In chat you can only send text: there is no sending of photos, videos or files.

Each person states their own age; we do not check it against an identity document. That is why we also rely on reports. If an account looks like it belongs to someone under 18, you can report it with the reason "Appears to be underage". If we confirm that the person is under 18, we exclude the account from Clindr.

How to report and block inside the app

You can report and block anyone without leaving the app:

• In Discover, tap the information button (i) on a card to open the full profile. At the bottom of the profile you will find the "Block" and "Report" buttons.
• In a chat, open "More options" (the three dots at the top right) and choose "Block" or "Report".

When you report, you choose a reason, for example "Appears to be underage", "Harassment or offensive messages" or "Other reason", and you can write up to 1,000 characters to explain what happened. With "Other reason" the explanation is required.

A report also blocks that person unless you untick the box: you stop seeing each other and the chat is closed. We do not tell the reported person who reported them.

You can also write to us at privacidad@islasdigital.xyz. Give the profile name and say what happened. Do not send or forward images of child sexual abuse: tell us where you saw them and we will look into it ourselves.

If someone is in immediate danger, call 112 before writing to us.

What we do after a report

A member of our team reviews every report by hand, as soon as possible. They can dismiss it, record a warning, or permanently exclude the person from Clindr.

In a case of child sexual abuse or exploitation, we permanently exclude the account.

Exclusion takes effect immediately: the profile and its photos stop being visible, open matches and conversations are closed, all sessions of that person are ended, and their email address can no longer be used to register.

If we confirm child sexual abuse material, we remove it and report it to the competent authorities (in Spain, the Policía Nacional or the Guardia Civil).

We keep the report and the evidence available (profile, photos and messages) so that we can hand it to the authorities. Data may be kept blocked, at the disposal of judges, courts and public administrations, as the Privacy Policy inside the app explains.

Where to report outside Clindr

You can also report directly to the authorities. If there is immediate danger, call 112. These are official channels:

• Policía Nacional (Spain): 091. For child sexual abuse material you find on the internet or on social media, write to denuncias.pornografia.infantil@policia.es and do not forward it to anyone else.
• Guardia Civil (Spain): 062, or any Guardia Civil post.
• INCIBE (Spain), reporting line for child sexual abuse material (CSAM): lets you report the web address of content anonymously. It is not a formal complaint.
• INCIBE (Spain), helpline 017: free and confidential, for minors and the people around them.
• Outside Spain: NCMEC (the US National Center for Missing & Exploited Children) runs the CyberTipline.

Legal framework

Clindr complies with the laws against child sexual abuse and exploitation that apply to it in Spain and in the European Union.

Child safety contact

For any child safety matter, write to privacidad@islasdigital.xyz.

Clindr is operated by Sucess Sociedad Civil (IslasDigital), Tenerife, Spain.